Frequently Asked Questions
Everything you need to know about your BullyBillows order.
How do I determine the correct size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring the widest part of your dog's neck and chest, allowing for a two-finger gap for maximum comfort and safety.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached. Please note that custom-made items are non-refundable.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on the selected courier.
Are your products suitable for strong or reactive dogs?
Yes, BullyBillows products are specifically engineered for strength and durability. We use high-grade nylon and heavy-duty hardware to ensure safety for even the strongest breeds.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I clean my BullyBillows gear?
To maintain the longevity of the materials, we recommend hand washing in warm soapy water and air drying. Avoid machine washing or tumble drying as this can damage the hardware.